Privacy Notice

Last updated 31 August 2026.

MyCottageWatch is subject to British Columbia's Personal Information Protection Act. This notice says what we collect, why, and what you can ask us to do about it.

What we collect from this website

• What you type into our forms: name, email, phone, the community your property is in, and your message
• A one-way hash of your IP address, used only to stop the forms being abused. We cannot reverse it
• Your browser's user agent string, for the same purpose

This site sets no advertising or analytics cookies and uses no third-party trackers. The only cookie is the one that keeps your session while you fill in a form.

What we collect as a client

• Your contact and billing details
• The property address, and how to get into it
• Photographs and written records of every attendance
• Sensor readings, if you have condition telemetry fitted

How access details are protected

Key locations, lockbox and gate codes and alarm information are encrypted before they are stored, using a key held separately from the database. A copy of the database on its own does not disclose them. Every occasion on which one of these is read is logged.

Physical keys are held in a locked safe. Key tags carry a code and never your address.

Who we share it with

Nobody, with three exceptions: a contractor you have asked us to admit is told the address and time; your insurer or broker receives records you ask us to send; and we comply with a lawful order if we receive one. We do not sell information and we do not share it for marketing.

How long we keep it

Visit records and photographs are kept for at least seven years, including after service ends, because a claim can be made long after the event and the record is what supports it. Enquiries that do not become clients are deleted after two years.

Your rights

You may ask what we hold about you, ask for a copy, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to bob@mycottagewatch.com or call 604-885-6015.

If we do not resolve it, you can complain to the Office of the Information and Privacy Commissioner for British Columbia.